Shipping and Payment

Last Updated Date: April 14, 2021

We believe that art should be accessible to everyone and are always looking for ways to make purchasing artwork a thrilling and easy experience for our clients.

 

SHIPPING

We offer free shipping rates for all international purchases. Orders are generally processed and shipped within 5-7 working days. A tracking number will be provided as soon as the order is shipped.

We have skilled professional staff who are experienced in all aspects of fine art handling, packing and shipping. All original art is expertly packed by our staff who are highly experienced in fine art packing and handling. To lessen our environmental impact, we use a range of quality, durable recycled, and eco-friendly materials including foam, bubble wrap, inflated cushioning, reinforced corners, and double-layer cardboard. We custom pack each piece securely and ready for international transport.

Original art purchases are shipped via DHL Express and includes door to door tracking and full transit insurance. Delivery of these items can be expected within 3-5 business days.

Please note that international orders may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees. We do not take responsibility for duty fees or possible shipment delays due to customs.

 

PAYMENT METHODS

All prices listed on this site are in American dollars (USD). We accept payments via credit card such as Visa or Mastercard, and bank transfer. 

 

RETURN POLICY

All sales are final.

We offer refund or exchange on items damaged in the post, although we will do everything in our power to ensure your artwork is packaged properly to arrive safely. If you do receive a package with a damaged item please take a photo of both the damaged item and the damaged packaging it came in. This is necessary to make the insurance claim.

 

CONTACT INFORMATION

Questions about the Shipping and Payment should be sent to mail@victoriadael.com